" This was one of the most important books I've ever read. Why do consultants like this try to make their concept that could be covered in 50 pages 250? " - Alyse, The basic lesson learned is: breath, listen, think, respond. " I'm not finished yet but I think it's a very useful book. " Very helpful but will require more than one reading to put the principles into practice. " I found it very insightful in helping me address future difficult topics in a way that gets my point across, & more, without getting emotional & things back firing on me! Practice will make perfect. It's a simple but very easy to understand book. I learned a lot about communication, and I have some specific skills I want to work on. Highly recommended, and essential to anyone looking to master the art of communication in high-stakes scenarios. " This is easily one of the most important books I have ever read. " haven't integrated the practices into my life yet, but really like the concepts " - Karen, This will take time, but for me this is worth the journey. Skills are taught that are impossible to acquire by simply reading through this book. Now that I am done, I will have to go back through my notes and actually practice what I read. " This was not just a book for me but a tool that I will use going forward in my crucial conversations both at home and at work. " This was a "read what you need" kind of book - and specifically helpful. Book is designed to help you weave your way through these conversations and avoiding the trap of making the other person bad in the process. " This book deals with handling conversations where the stakes are high, emotions are probably involved and complexities may exist. I'm about fifty pages in, so we'll see if that's true here as well. I find most self-help books to be most helpful in the first hundred pages, and everything after that to be filler. " Reading this book for work so far it's come to my aid in our most recent "crucial conversation" with our kid's preschool teacher.
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